At the Shanghai Hongqiao Heyitang Hotel (filiale della stazione della metropolitana di Pechino), we believe that true luxury is rooted in mutual respect, safety, and effortless comfort. To maintain the pristine, tranquil environment of our newly opened 2025 sanctuary at No. 60 Pusong North Road, Changning District, we have thoughtfully designed our property policies. These guidelines are in place to ensure that every guest enjoys a secure, healthy, and uninterrupted retreat in the heart of Shanghai. 🌿✨

Here is everything you need to know for a smooth and worry-free experience:

🕒 Arrivals & Departures

• Check-in: From 2:00 PM (14:00) onwards. Our 24-hour front desk is always ready to welcome you, no matter how late your flight lands at Hongqiao.
• Check-out: By 12:00 PM (Noon). Need a little more time? Late check-out requests are gladly accommodated based on availability.
• Early Arrivals: Secure luggage storage is available so you can explore the Changning District unencumbered while we prepare your room. 🧳

🪪 Guest Registration & Identification

• In accordance with local regulations, all guests must present a valid, government-issued ID (Chinese National ID Card) or a valid Passport with a Chinese visa upon check-in.
• The primary guest checking in must be at least 18 years of age. 🛂

🚭 A Breath of Fresh Air (Smoke-Free Sanctuary)

• Your health and comfort are our top priorities. The Shanghai Hongqiao Heyitang Hotel is a 100% non-smoking property.
• Smoking, including e-cigarettes, is strictly prohibited in all 229 guest rooms, restrooms, and indoor public areas. Designated outdoor smoking zones are available in our garden area. 🍃🚭

🐾 Pet Policy

• To maintain an allergy-free and impeccably clean environment for all our guests, pets are not allowed on the property, with the exception of certified service animals. We appreciate your understanding in keeping our spaces comfortable for everyone. 🐕‍🦺

👶 Children & Extra Beds

• Family-Friendly: Children of all ages are welcome! We offer professional babysitting services upon request so parents can enjoy some well-deserved downtime.
• Extra Beds & Cribs: Availability for baby cribs or rollaway extra beds depends on the specific room type you book. Please contact us in advance to arrange these additions. 🍼🛌

💳 Payments & Incidentals

• A standard security deposit may be required upon check-in to cover any incidental room charges (such as minibar or room service). This is fully refundable upon a quick room inspection at check-out. 💳🔒

Our policies are designed with your ultimate comfort in mind. If you have any special requirements or questions before your arrival, our dedicated concierge team is just a call away!

📞 Questions about your stay? Call us at +86-21-62259958 🛎️❤️